Cloud News

    I am excited to announce you can now create Amazon Elastic Block Store (EBS) snapshots from any block storage data, such as on-premises volumes, volumes from another cloud provider, existing block data stored on Amazon Simple Storage Service (S3), or

    At AWS re:Invent 2018, we announced AWS IoT SiteWise in preview which is a fully managed AWS IoT service that you can use to collect, organize, and analyze data from industrial equipment at scale. Getting performance metrics from industrial equipment

    We want to make sure that you are designing and building AWS-powered applications in the best possible way. Back in 2015 we launched AWS Well-Architected to make sure that you have all of the information that you need to do this right. The framework

    Launched at AWS re:Invent 2018, Amazon Sagemaker Ground Truth is a capability of Amazon SageMaker that makes it easy to annotate machine learning datasets. Customers can efficiently and accurately label image, text and 3D point cloud data with built-

    Late last year I told you about AWS Outposts and invited you to Order Yours Today. As I told you at the time, this is a comprehensive, single-vendor compute and storage offering that is designed to meet the needs of customers who need local processin

The path to the perfect support

For most people: hosting is not a service, it is a burden. By order of priority, the best hosting:

  1. does not require any action from them (no need for support)
  2. is cheap
  3. is fast

This is why we are keeping the human interaction with the customers to a minimum, whether they have a shared hosting plan or an instance support plan. Most customers do not care if you have just patched their system: they just want a server that works all the time.

There are only two kinds of support in the hosting industry:

  1. unplanned support: on request (emergency or not), and it requires an action from the customer, sometimes even many follow-up ;
  2. planned support: this type of support is silent, it is triggered with alarms and the customer does not have to do anything.

The second type of support above that will ultimately replace the first one. Hosting is not like software: you do not need a documentation to use it, because hosting is not a tool, it is consumed just like an internet access or electricity.

What would the perfect support look like?

It is simply be a proactive support: a support that is working behind the scenes and would proactively do the work even before a customer raises a ticket. This is exactly what we do. Information are given to the customer only when requested to do so. The customer on one hand and the support team on the other hand are both saving a huge amount of time. 👍

Comments

So empty here ... leave a comment!

Leave a Reply

Your email address will not be published. Required fields are marked *

Sidebar